Rest assured. Your pass now includes season Passholder Promise. If we close due to COVID-19 regulations, we’ll issue you a pro-rated credit towards next season for the time we are closed. For more information, visit our Passholder Promise page.
Ordering Your Pass Online:
Do I have to upload a picture when I’m buying online?
Yes, this is mandatory in order for us to process your pass and have it ready for pick up.
Do I need to know all the information to complete the fields when purchasing a season pass or rental?
Yes. This helps us to process the passes correctly.
Tips for Uploading your photo:
Please upload a photo that is a clear facial photo. No sunglasses, goggles, hats or anything obstructing your face.
I ordered a pass but never received an email confirmation. How do I know if my order went through?
Confirmation e-mails come from our email, firstname.lastname@example.org. If you do not receive this, please check your trash or spam inbox before contacting us by email at email@example.com.
Pass Pick Up & Shipping:
When will my pass(es) be available for pick up?
Passes will be available for pick up at the Ticket Office during our Swap Meet/Open House on Nov. 14th, 2021. This is the first available date to pick up your passes in person.
When will my pass(es) be shipped to me?
Processing for passes from the August Sale will begin September 1st and be mailed out during the first part of September. Due to processing and to ensure accuracy, we ask that you be patient when waiting for these.
Passes purchased between September 1st through The Open House & Ski/Snowboard Swap will be processed within two weeks.
Can I purchase a season locker?
- Yes. Season lockers are available on a first come first serve basis.
- If you have had a season locker the prior year and want to renew – please purchase by Oct. 15th and we will try to keep you in the same locker as the year prior. If purchased after this date, you may be assigned a new locker.
- If you are purchasing the first time you will be assigned a locker number & can email firstname.lastname@example.org to get your number or ask the Ticket Window.
- All lockers must be emptied by September 30th or locks will be removed by staff and equipment put in storage.
Are there places to store our belongings?
Lockers are available to rent on a daily basis. Rental lockers are available at Mtn Center & Full season locker rentals are located downstairs of North Lodge.
Sundown is not responsible for lost or stolen equipment. Lockers are available for rent, as well as seasonal lockers, at the lower level North Lodge. Please see the Ticket Window for details.
Is there a place to purchase items?
Our Gift Shop in North Lodge offers a wide variety of ski and snowboard equipment, clothing, and accessories. Click here for more information on services offered or visit our online souvenir shop.
What if we don’t have equipment?
We have a rental shop in the Mountain Center that rents skis, snowboards, and snow blades. Click Here for rental details and prices. Renters must be over 18 or have a guardian/parent.
Are lift tickets included with ski lessons/ski school?
Lift tickets are not included in the base price of lessons, except for Kids Park. However, everyone accessing the mountain must have a lift ticket.
Is lodging available on site?
Lodging is not available at the mountain. Check out our Ski & Stay Hotels page for a list of nearby lodging options and great package deals including lift tickets.
Lost & Found
Lost & Found is located in Ticket Window (valuable items such as wallets, keys, IDs, etc). Rental Shop also holds lost items (such as goggles, equipment, clothing, etc). Found articles are held for ONE week. You can contact the ticket window by emailing email@example.com.
For any questions, please email us at firstname.lastname@example.org.
*Sundown Mountain is not responsible for lost or damaged passes once mailed. Re-print fees will apply if lost or damaged. 5-7 day processing time to be shipped.