Have a question?
Check out our FAQ listing below.
Ordering Your Pass Online:
Yes, this is mandatory for us to process your pass and have it ready for pick up.
Yes. This helps us to process the passes correctly.
We ask you; please upload a photo that is a clear facial photo. No sunglasses, goggles, hats, or anything obstructs your face.
Confirmation emails come from our email, [email protected]. If you do not receive this, please check your trash or spam inbox before contacting us by email by clicking HERE.
Pass Pick Up & Shipping:
Passes will be available for pick up at the Ticket Office from 9 AM-3 PM during our Open House + Ski/Snowboard Swap on November 12th, 2023. This is the first available date to pick up your passes in person. After November 12th, passes will also be available, Monday-Friday, 10 AM-3 PM in our Mountain Center Groups Office before opening for the season. Once we open, passes will be available at the Ticket Window during normal business hours.
Processing for passes from the August Sale will begin September 1st and be mailed out during the first part of September.
Due to processing and to ensure accuracy, we ask that you be patient when waiting for these. In addition, please make sure you have filled out your form labeled “2023-2024 Season Pass Release of Liability” under the season passholder section.
Again, we will not send out your pass until this form is complete. CLICK HERE to access your form.
Passes purchased between September 1st through The Open House & Ski/Snowboard Swap will be processed within two weeks of being purchased online.
To upload a new picture to your passholder account or complete the current Liability waiver, please log in to your account by CLICKING HERE. Use the email associated with your account to log in. If you do not know your password or first time logging in, please select forgot password. Once in your account, you can view the forms/waivers for ALL passholders associated with that email address. From here, you can select “Upload New Photo.” Once you have uploaded your new photo, please email us by clicking HERE with your Order Number and “Complete.”
We do not ship armbands. These will be available for pick up at our Ticket Window beginning November 12th, during our Open House + Ski/Snowboard Swap, from 9 AM-3 PM. These can also be picked up once we are open for the season at our Ticket Window during normal business hours.
SmartPass Online Reservation:
We do not offer SmartPass Rentals for after 4 PM promotions. These are first-come, first-serve, beginning at 4 PM.
Yes! Full Season, Weekday, and Weekend Warrior Passholder Rentals can now reserve their equipment online. NOTE: Reservations received AFTER 3 pm the day prior to your arrival will NOT be pre-set.:
- CLICK HERE to begin. Sign in to “My Account”.
- Scroll to the Passholder Account you would like to reserve your seasonal rental for.
- Click on “Make Your Reservation”
- Select the correct Rental Form from the drop-down menu. Select up to three dates to reserve rental equipment. You may reserve up to three dates, up to two weeks in advance (Two weeks from today’s date).
- Hit “Save” and your reservations will be listed under your account.
If you need to cancel, a reservation, please select “delete” next to your reservation. If you know in advance you will not need your reservation rental, please cancel your reservation. No-shows, you will be put on probation and no longer able to use the online features. - Day of arrival: Head to the outside designated area next to the Mountain Center for SmartPass Rental Equipment pick up to pick up your reserved equipment (garage door, next to the Beginner Area). It’s that easy!
IMPORTANT: Please check your account for updated waivers as you will be unable to rent until this waiver is signed. Waivers can be checked under your account. Reservations must be placed by 3 PM the day previous to your arrival. For further assistance, please email us at [email protected].
All pre-purchased tickets are NON-REFUNDABLE and may not be resold. If you cannot use your tickets due to weather, road conditions, change of plans, or any other reason not enumerated here, you will not receive a refund. We reserve the right to close or cancel any ticket for any reason at our discretion.
In the case of a closure, tickets will be transferred to another date.
Change of plans? Tickets are transferable BEFORE the pre-purchased date to another date for a $20 service fee. They are NOT transferable on the day of or after the pre-purchased date (no-show).
Unused tickets are forfeited and non-refundable. Tickets must be transferred to date within the current season- we cannot transfer to the following season dates.
For any questions or concerns, please CLICK HERE.
Equipment Rental:
Rental includes skis, poles, and boots or snowboard and boots plus a helmet.
Sundown Mountain Resort’s knowledgeable rental team will make your experience easier by providing you with the latest Alpina, Elan, Fastec and Rossignol ski and snowboard equipment.
- Alpina Ski Boots- Toddler size 6 through adult 17
- Elan Skis- 70cm-170cm
- Rossignol Snowboard Boots- Toddler size 11 through adult 14
- Elan and Rossignol Snowboards- 80cm-160cm with easy to use Fastec bindings!
We rent snowboard boots (you have a snowboard, but no boots), but we do not rent just ski boots (you have the skis, but need boots).
You can switch from skis to a snowboard, or snowboard to skis, for only $8.
Lessons:
Other FAQ:
Yes, we offer Pass Protection Insurance for a $25 fee. This is available for purchase only at the time of purchasing your season pass.
- Relocate more than 200 miles or have an injury/illness
- Receive a prorated refund
Yes. Season lockers are available on a first-come-first-serve basis.
- Lockers will be first come, first serve basis.
- Lockers are ASSIGNED, not PICKED.
- DO NOT take a locker that hasn’t been assigned to you.
- If there is damage to the lockers – please notify me and I will reassign a new one.
- If you are renewing your locker from last season, this will be done automatically and items do not need to be cleaned out.
- If you are purchasing a new locker – a new number will be assigned to you and is noted in your passholder account and our master list.
Lockers are available to rent on a daily basis. Rental lockers are available at Mountain Center and full season locker rentals are located downstairs of North Lodge.
Sundown is not responsible for lost or stolen equipment. Lockers are available for rent, as well as seasonal lockers, at the lower level North Lodge. Please see the Ticket Window for details. We HIGHLY recommend while on the slopes, store items like keys, cell phones, wallets, etc. in pockets that zip.
Our Gift Shop in North Lodge offers a wide variety of ski and snowboard gear (helmets and goggles), clothing, and accessories. We do not sell snowboards, skis, boots, or poles. Click here for more information.
We have a rental shop in the Mountain Center that rents skis, snowboards, and snowboard boots. Unfortunately, we do not rent just ski boots (you have skis, but no boots). Click Here for rental details and prices. Renters must be over 18 or have a guardian/parent.
Lodging is not available on our property. However, please check out our Ski & Stay Hotels page for a list of nearby lodging options and great package deals, including lift tickets.
Lost & Found is located at our Group Office (valuable items such as wallets, keys, IDs, etc. & such as goggles, equipment, clothing, etc.). Found articles are held for ONE week. You can contact the ticket window by emailing [email protected]
Unfortunately, we do not have a tubing hill. To learn more about our property, please visit the “The Mountain” tab on our menu bar at the top of the page.
For any questions, please click HERE to email us.
*Sundown Mountain is not responsible for lost or damaged passes once mailed. Re-print fees will apply if lost or damaged. 5-7 day processing time to be shipped.